Services Offered

Lamar Institute of Technology was established on September 1, 1995, as an educational center of Lamar University and a member of the Texas State University System. Four years later in 1999, the Texas Legislature changed the name of the institution to Lamar Institute of Technology. Lamar Institute of Technology is accredited by the Southern Association of Colleges and Schools Commission on Colleges to award degrees at the associate level. You can contact the Commission on Colleges at 1866 Southern Lane, Decatur, Georgia 30033-4097 or call (404) 679- 4500, at for questions about the accreditation of Lamar Institute of Technology.

The vision of LIT is to ‘Focus on innovation education, training, and career development for tomorrow’s workforce.’

Customer Service Principles

We strive for excellence in instruction and service by upholding high academic and professional standards, providing a quality educational environment, and continuously seeking improvement in all aspects of our work.

Customer Services Standards

We strive to deliver quality services in a timely fashion. Our employees are available to customers via phone, fax, U.S. mail, e-mail or in person during regular office hours. Although handling of complex situations may take longer, we try to resolve these situations efficiently and promptly. Emergencies are always addressed immediately. When possible, responses to non-emergency inquiries, requests and complaints are addressed within a ten day time frame.

Process for Receiving Information

Information is provided to the customer in a variety of ways. It may be received through direct inquiry to the appropriate department. Our employees are encouraged to know the functions of other areas and make every effort to connect the customer with the appropriate contact person.

LIT maintains a website which contains information about LIT's programs, activities, departments and personnel, including contact information such as e-mail addresses and phone numbers for faculty and staff members.

The LIT Catalog and program specific information is available to all students in the Office of Student Success, online, at orientation sessions. The catalog contains useful information for students about educational programs, services, procedures and policies.

Information about LIT policies and procedures is also available online in the Human Resources Policy and Procedure Manual.

Handling Complaints

LIT strives to address all complaints promptly. Informal complaints can be made at any office on campus and LIT personnel will work to efficiently handle the complaint.

Customers may appeal to the next level of supervision if dissatisfied with the resolution of their complaint or with the service received.

The Student Grievance Procedure is outlined in the LIT Catalog. Students should follow the procedure outlined.